Bao Casino » FAQ

• How do I create a Bao Casino account?

  To set up an account, simply click on the 'register' button located in the top left corner of the webpage and fill in the required fields with your details. Afterward, a confirmation email containing a link will be sent to you. You must click on this link to authenticate your account. Once you have finished these straightforward procedures, you're ready to start using the service.
  

• What do I do if I have forgotten my password?

  Don't worry if you forget your password, it's a common issue that can happen to anyone. To quickly generate a new password, click on the 'Forgot your password?' link. An email from us will be sent to you, which will redirect you to a new page where you can create a new password (make sure to choose a memorable one!).
  

• Are your games fair?

  Absolutely! Ensuring a fair game is just as significant to us as maintaining a long-standing and trustworthy relationship with our clients. In fact, most of the games we offer can be verified independently by our customers. Furthermore, as part of our Curacao Gaming License, we are required to provide fair games that come with an RNG certificate. So, kick back, relax, and savor the games!
  

• What do I do if I have forgotten my email address?

  Forgetting your password is common, but forgetting your email is exceptional! Nevertheless, there is no need to worry. To resolve this issue, all you need to do is get in touch with our customer support team via our online chat or by sending an email to [email protected] - it's that easy!
  

• Can I change my email address?

  Regrettably, the answer is negative.
  

• Can I create more than one account?

  We regret to inform you that customers are not allowed to create multiple accounts. Therefore, we only allow one account per computer/IP address.
  

• How can I add another currency?

  To add a currency to your account, just head over to your profile, click on 'Add currency', and select the currency you want to add.
  

• How do I select a different currency?

  Once you have successfully added another currency to your profile (you can refer to the previous question for instructions), navigate to your profile and click on 'select'. Then, activate the currency you want to use.
  

• Which currencies does Bao Casino offer?

  We currently allow the use of the following currencies: USD, EUR, CAD, NOK, RUB, JPY, BTC, BCH, LTC, ETH, AUD, NZD, DOG.
  

• How long does it take for the deposit to be credited to my account at Bao Casino?

  The great news is that there is no waiting time at all! Your deposit will be credited to your account instantly, which means you can start using it right away!
  

• Do I have to pay a commission fee when making a payment?

  Certain transactions are free of charge, whereas others may incur a small commission fee that varies depending on the currency and payment method used. For more information regarding this, please visit our 'Payments' page.
  

• What is the minimum I can top up and withdraw?

  The minimum you can top-up is 18 AUD. The minimum you can withdraw is 18 AUD. Please refer to our ‘Payments’ page for more information on this.
  

• How long do I have to wait for my withdrawal to be processed?

  Our goal is to process all withdrawals promptly, and we're proud to say that over 90% of our payments are settled instantly! However, we would like to inform you that the payment process is not entirely under our control, so in the highly improbable event that withdrawals are not settled immediately, this could be due to the payment method you have chosen. Otherwise, on average, it takes about 30 minutes to process your withdrawal. For further details on this, please refer to our Payments page.

• I topped up but the Bitcoins haven’t appeared in my account. What should I do?

  To begin with, you can verify if the transaction was successful by visiting BlockChain.info. Once you have confirmed the transaction, if you still encounter any issues, please contact our customer support team, and we will do our best to resolve the problem as quickly as possible.

• What is a bonus?

  A bonus refers to extra funds that can be added to your account, giving you an advantage and increasing your chances of winning bigger amounts. The size of the bonus may vary, but it's important to note that players must wager the bonus before they can withdraw it.
  

• How can I find out how much of the bonus I have to wager?

  It's simple! Just visit the Bonuses page to see your active bonuses and the remaining amount to be wagered. If you need further assistance, please contact our customer support team at [email protected].
  

• I got my bonus, but the amount left to wager hasn’t changed. Why?

  If you are facing issues with meeting the wagering requirement, it may be because different casino games contribute differently to the requirement. To understand this in detail, you can visit the Bonus Terms and Conditions page.
  

• How many times do I need to wager my bonus?

  The duration may differ based on the type of bonus you have received. For a detailed explanation of each bonus and its usage, please refer to the Bonus Terms and Conditions page.
  

• What happens if the game freezes whilst I am playing it?

  Normally, you can resume playing the game from the point where you were disconnected. Otherwise, the game will continue to be played on the server until it ends, even if your computer freezes or your internet connection is lost. Any winnings will still be credited to your account as usual in this scenario.
  

• I can’t open a game. What do I do?

  To play our games, you must have the latest version of Java and Flash. If the issue persists, it could be a problem with your internet connection. In any case, we recommend clearing your cache and cookies, refreshing your browser, and attempting to play again. If the issue persists, please contact our customer support team for assistance, and we will do our best to resolve the issue promptly.
  

• Are my personal details secure?

  Yes, absolutely! Our website uses 128-bit SSL encryption technology, which is a standard method used to protect and transmit sensitive information online. This ensures that your personal and financial data, including credit card numbers, are kept secure and private.
  

• Do I have to verify my account in order to top up or withdraw money?

  No, we do not require any additional proof of identity unless we suspect any fraudulent activity. In such cases, we may ask for additional verification to ensure the security of your account.
  

• How can I upload my documents for you to check them?

  You can easily upload your documents directly to your profile. However, please note that files should not exceed 2 MB in size. You can upload your files in bmp, pdf, gif, jpeg, jpg, png, or tif formats. After submitting your personal details, navigate to the Documents page to upload your file.
  

• How long does it take for my documents to be reviewed?

  We make every effort to process your verification request as soon as possible. However, in some cases, it may take up to 24 hours. If you have provided all the necessary information correctly, there should be no need for additional documentation, which will help speed up the payment process.
  

• Do you have the right to reject my documents?

  In summary, yes. We are obligated to comply with the regulations established by our licensing authority in Curacao, which means that we are sometimes required to follow certain directives.
  

• Why do I have to upload supporting documents to verify my account?

  Our top priority is to provide a safe and secure gaming environment for all our customers, where they can enjoy their games without worrying about their security and privacy. We take security seriously and adhere to the standards set by the Curacao licensing authority. In some cases, we may ask players to provide additional documentation to ensure that our gaming world remains safe and fair for everyone involved.
  

• Can I close my account?

  We value our customers and would be sad to see you go, but if you wish to close your account, you may do so. However, we suggest considering temporarily closing your account instead of permanently closing it. For more information or to request account closure, please contact our customer support team at [email protected].
  

• Can I permanently close my account?

  Sure thing! However, for security purposes, we cannot delete your account permanently. If you wish to permanently close your account, please reach out to our customer support team at [email protected] and include a brief explanation of why you want to do so. Once we receive your email, your account will be closed shortly after and you will no longer be able to access it. Additionally, you will be unable to create a new account.